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Manufacturer of Jewelry Findings

Call Us: 1(800) 759 5090 | (516)432-8500

Customer Service

In the six decades that NAOMI Mfg has been operating, our family-owned business has prided itself on top-notch customer service for all of our clients. Whether its wholesalers, established retailers, or small trade shops, NAOMI Mfg promises to devote 100% of our attention to your every need. Following in the footsteps of NAOMI Mfg’s founder, Nathan Berrie, and his guiding principle of “keeping in touch with our customers”, today’s team carries the torch by going above and beyond the expectations of our clients.

How To Create an Account
To create a NAOMI Mfg online account, contact us at info@naomimfg.com or call (800) 759-5090 or (516)432-8500. If you do not currently have any account with NAOMI Mfg and would like to start a relationship with us, we urge you to start the process by filling out the following credit application: Credit App and faxing it to (516) 432-8544. Updating your information is easy, too. Just send a brief email to our Customer Service Department at info@naomimfg.com or call (800) 759-5090 or (516)432-8500 to speak to one of our representatives. Our attentive customer service representatives are always at your fingertips, ready to assist with any questions you have.
How To Place An Order
In order to begin purchasing online from NAOMI Mfg, you must first establish an account, which can be arranged by e-mailing info@naomimfg.com or calling (800)759-5090 or (516)432-8500. Once an account is opened, you can locate items by browsing our website or by using the product search at the top of the main page. Desired products can be easily added to your cart and, upon checkout, please include any discounts or promo codes for extra savings. Checking out can not be easier; all you will need to do is confirm your billing and shipping information, and choose your preferred method of delivery. A confirmation e-mail will then be sent to your preferred email address. You will also be emailed when your order is shipped. If you have any questions during the ordering process, contact our Customer Service Department at (800) 759-5090 or (516)432-8500 or email us at info@naomimfg.com.
Pricing
Due to the unpredictable nature of precious metals and the jewelry industry in general, your final invoiced price for your selected products will be set to match the prevailing market prices at noon on the day that your items are shipped. Prices fluctuate day to day depending on market conditions. For questions or clarification on pricing, do not hesitate to contact us at (800)759-5090 or (516)432-8500 or email us at info@naomimfg.com.
Shipping & Delivery
NAOMI Mfg offers several shipping options to cater to your individual needs. All orders placed by 4PM EST will be shipped the same day. The date you receive your shipment will be determined by type of shipping method you choose.
Site Security
The NAOMI Mfg website uses Secure Socket Layer (SSL) technology to encrypt all of your data, making all information input into our website very secure. Please note that alll sensitive information is encrypted before it is sent to our servers.
Return Policy
NAOMI Mfg is proud of our products and we stand fully behind them. Therefore, if you find the need to return any item, we will fully refund the purchase price if returned up to 30 days from the date of purchase with no questioned asked. When returning, please enclose the original invoice and reason for your return. There is a 10% restocking charge on merchandise returned after 30 days from date of invoice. NO RETURNS WILL BE ACCEPTED AFTER 60 DAYS.

Ship authorized returns to the following address:
NAOMI Manufacturing
3956 Long Beach Rd
Island Park, NY 11558-1140

Please Note: It is very important that you fully insure your return shipment as NAOMI Mfg will not be responsible for any loss or damage during shipment to us. It is suggested that if the total amount of the purchase is greater than $500, a return receipt should also be included to confirm that we received your shipment.

For questions regarding our return policy please contact us at info@naomimfg.com or (800) 759-5090 or (516)432-8500.