Magento - Open Source eCommerce

Manufacturer of Jewelry Findings

Call Us: 1(800) 759 5090 | (516)432-8500

F.A.Q.

Q: How do I create an account?
A: To create a NAOMI Mfg account, contact us at info@naomimfg.com or call (800) 759-5090 or (516)432-8500. You can also fill out the following credit application, Credit App found on the my accounts page. Once completed, please fax it to our team at (516) 432-8544.
Q: How do I contact NAOMI Mfg with questions?
A: Please direct your questions to (800) 759-5090 or (516)432-8500 or e-mail info@naomimfg.com. A NAOMI Mfg customer service representative will gladly assist you.
Q: How do I place an order?
A:. After setting up an account by e-mailing info@naomimfg.com or calling (800)759-5090, locate your desired items through our catalog or product search (located at the top of the main page). Once you select all your desired products, add them to the cart and include any discounts or promo codes you may have. At checkout, confirm the billing and shipping information, and then choose your preferred method of delivery. A confirmation e-mail will be generated and sent to your preferred email address. You will also receive an email with the tracking number for all orders shipped via UPS.
Q: How are prices set?
A: The final, invoiced price for products purchased will be set to match the closing market prices of the metal at the time of shipment.
Q: Is NAOMI Mfg’s website secure?
A: Yes, NAOMI Mfg is a fully secure website. The NAOMI Mfg website uses Secure Socket Layer (SSL) technology to encrypt all of your data. All sensitive information is encrypted before it is sent to our servers.
Q: When will I receive my package(s)?
A: All orders placed by 4PM EST will be shipped the same day. Orders placed after 4PM will be shipped the next day. The arrival date of your order will be determined by the type of shipping method you choose. If the product is on backorder, then the item will be shipped when it is restocked.
Q: How can I found out the status of my order?
A: Once your order has been shipped, you will be contacted via e-mail. If you want to check on the status of your order, contact one of our customer service representatives at info@naomimfg.com or (800)759-5090 or (516)432-8500.
Q: What happens if my item is listed in backorder?
A: Upon rare occasion items are backordered. We make every effort to ensure that your backorder is shipped as soon as possible. You will receive an email with the tracking number as soon as the backorder ships.
Q: What is your return policy?
A: Please see our return policy found here.
Q: Should I insure a return shipment?
A: Any shipments to us should be insured. It is suggested that if the total amount of the purchase is greater than $500, a return receipt should also be included to confirm that we received your shipment.